You don't have a flood of returned items to deal with and you get a good reputation so people will buy your product. A good QC program actually pays for itself. There seems to be a culture growing that disregards the essentials of a good QC program. Now for quality control purposes your cable is an example of poor QC. I must have gotten the last one and I believe they had to jump through a lot of hoops to get it. Shortly after that I received the proper filter and Universal Radio now showed the filter as discontinued. They then sent me a pre-paid UPS label and I took the wrong filter with the box back to the UPS store and off it went. I called Universal radio about this and they more or less said opps.
When I received the filter I found it to be the wrong one.
Their listings showed it to still be available when others had no longer carried it. I had an order for a CW filter for my TS-50S through Universal Radio. Not everybody does the level of customer service that you have described. Next time I'll consider Icom or Kenwood with universal cables and in-house software first. Sure, it's really NOT a big deal to spend $7.00 to send the old cable back to them, but when you've spent $52 on the whole package, why should you? I realize that RT Systems probably has to deal with a wide assortment of technical issues from various computer platforms and radio systems, but would it have been a big deal in this day and age to send a post-paid envelope or a new working cable to me without having to send the old one first? Apple recalled my old iPod after SEVEN years and sent a Fed-Ex prepaid envelope to send the old one back. It was not an issue that would cause the computer not to recognize the adapter, only the radio side had the problem. I simply had to clip the old wires off, which were already frayed from strain, and strip/tin/resolder them to the board. I took the cable apart and found that the cable had been improperly soldered to the USB adapter board and too much insulation had been stripped from the data wires, causing them to short against each other. I was told to send the cable to them, at my own expense after spending $42 on the cable and $10 on RFinder, and they would test it and see if a new one needed to be sent out. I emailed RT Systems to see what they would do about the bad cable. However, the radio would not download or upload settings and was keyed anytime the radio was turned on with the cable attached. Installation of the software was easy and had no issues on a 10 year old P4/XP laptop. Purchased a new ADMS-7900 package the other day.
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